When a company delivers bad service, word quickly gets around. You tell this friend, and they tell others, etc. until many people know you’ve been treated badly. But, when a company like Lowes delivers outstanding customer service, people should hear about that, too. Hence, this post. [...]
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One of Bank of America’s customers deposited a large (for me) check into the ATM, which promptly ate it. So, he did what any reasonable person would. He walked into the bank and asked for help. His experience is exactly what I’ve come to expect from Bank of America. [...] |
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