Muskogee Lowes is tops in customer service

When a company delivers bad service, word quickly gets around.  You tell this friend, and they tell others, etc. until many people know you’ve been treated badly.  But, when a company like Lowes delivers outstanding customer service, people should hear about that, too.  Hence, this post.

Sunday a week ago, my mother and I went to Lowes in Muskogee to purchase 3 outside utility buildings.  We purchased two 10×14 buildings and one 10×12 to be delivered the next day.  We were given free delivery to two different places, which would normally have been about $65 each.  After we checked out, my mother realized she had a 10% off card she forgot to use.  The folks at the customer service desk re-did her order so she could get the 10% off, which was a substantial amount.  Great service #1 & #2.

The next day, the delivery guy called to say he was delivering two 10×12 and one 10×14 buildings.  I corrected him and told him it should be the other way around: two of the larger buildings and one smaller one.  He said he would check and call me back.  Well, I did some checking, too.  I found out from the receipt that they had rung it up wrong.  When the delivery person called back, he said they had made the mistake and would honor the original order at no extra charge.  Great service #3.

My mother decided, on the hottest day of the year, to not wait for me to help, but to begin building one of the buildings herself.  I didn’t know this until she called Sunday (yesterday) to tell me that the building she had almost completed did not have a floor kit in it like it was supposed to.  So, I got her to give me the item number and I searched online.  It didn’t come up with anything valid on Lowe’s site, but the number of the other 10×14 building did.  And, according to the website, that item number does have a floor kit included.

So, off to Lowes I go to try to figure this out.  The manager who worked with us the first time is on vacation.  Sure.  So, I asked to speak to another manager.  I explained to this manager what happened and, after searching, told me they don’t make the floor kits anymore since they now are included.  Apparently, they are the same building, but one was the old one that needed a floor kit and one was the new one that had it included.  He had an employee open a box and pull out the floor kit for me.  He even allowed me to take the hardware bag and a few other parts that looked like they may be needed (or not) just in case.  I promised to return what we don’t use, but told him it may be a week before I could do it.  (With temps forecast over 100° for the next few days, I doubt I will want to mess with it much.)  Great service #4.

Yes, we had some problems, but Lowes in Muskogee did their level best to fix them and make the customer happy.  In fact, they went above and beyond.  They didn’t even hassle me for the receipt.  Most places would have wanted us to dismantle the wrong building and exchange it for the correct one and want the receipt.

.

More from MuskogeeUSA

• To tip or not to tip, that is the question
• BancFirst knows great customer service
• Carnival knows great customer service
• Funny Fortune Cookie Sayings
• Best car-buying experience yet

MuskogeeUSA Recommends

• Finding a pet sitter when you travel is not as easy as you think | Carrying On — Travel — The Denver Post  (Carrying On: Travel Blog)
• Frontier Airlines: Same "different animal"  (Carrying On: Travel Blog)
• Spring Is Starting To Swing  (gbronner)
• A Week Before Christmas At The Urban Garden  (gbronner)
• Skycaps suit seeks lost tips because of curbside check-in fee  (Carrying On: Travel Blog)

Ask MuskogeeUSA To Recommend Your Posts

Share on Facebook

Possibly Related Posts:

• Don’t waste your money on Apollo 18
• Muskogee storm water fee is necessary
• City not immune to cost increases
• Azalea Arts and Crafts Show
• Saturday begins mandatory 10-digit dialing