I just bought a used car and declined the warranty from the dealership. I’ve been seeing these ads for StopRepairBills.com on tv and thought I’d check into it and see what they offer. I went to their website and filled in the form to get a quote. It wasn’t long before my phone was ringing.
I answered to a fast-talking salesman who basically told me how I would be financially devastated without their service contract and that they have an A+ rating with the Better Business Bureau.
So, I gave them the year, make and model of my car and he quoted a price for about $4000 for 5 years and up to 100,000 mile bumper-to-bumper warranty on my car, with a low down payment of $278 and about $180/month. That’s more than the payment on my car, and half of what I paid for it.
I asked if they had other options, to which he replied that it would only save me about $200 over the life of the contract, so why bother?
So, I politely told him that I was just checking around and want to check a few more places before making my decision. He warned me that he might not be able to hold that “great price” very long and which card do I want to charge the down payment to. I again informed him that I was shopping around and he cut in again with the “great price available today only” and which card do I want to charge that to.
So, I told him if the price was going to change that quickly, then I don’t think I want to deal with his company after all, to which he replied that he just couldn’t guarantee that “special price”, but I could charge the down payment to my card and get a refund later if I found something better, which he assured me I would not.
I then told him that he made my decision for me, I would definitely not deal with a company that used such high-pressure sales tactics and had to actually hang up on him because he would not shut up long enough for me to disconnect politely.
I started checking on the internet, starting with the Better Business Bureau. The BBB report told me they are also known as National Dealers Warranty, Inc. and, in fact, have an F rating with the BBB. I read other sites like this one at complaintsboard.com and didn’t like what I saw. I’m very glad I didn’t allow myself to be pressured into buying.
Over the next couple of days, they called back and I reminded them that I decided not to use them and don’t call again. I finally stopped answering my phone when it was them and they got the hint… I think.
So, I think I will take my chances without a warranty. There are legitimate companies out there, but do your research.
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I to had a similar experience. The quote for my 2004 Explorer with 83,000 miles was $395 down and $249 for 12 months for powertrain coverage with a $100 deductable.. I had to decide by the end of the conversation. When I said I did niot want it the nice polite salesman started to become pushy. I told him a least 6 time I did not want it but he kept trying to scare me with horror stories about what it would cost me if I needed repairs and did not have their plan. I finally had to hang up on him. Two days later he called again and I told him I had already said I didn’t want it and the pushiness started right up . So again I had to hang up on him.n I will put the money start putting the money($3383)in a bank account over the nex5t year so if something happens I will have some money for repairs.
I had the same expierence, really pushy sales people, “who were looking out for me”, I started the program on a thursday, and that same afternoon read horrible press about them, so I called them back same afternoon to cancel, but they were closed for the day. I called them back the day after Friday to cancel and have a refund issued to my credit card, if it was charged. The sales guy was really pushy, and gave me a hard time for cancelling, it took me an half hour, before he switched me to customer service, and the lady there didn’t want me to cancel either, till finally she got discussed and said ok. However my credit card just got charged, I will call my credit card company to dispute this charge immediately, also worried now about reacurring charges every month on my card. Any body who that desperate or as pushy as their company is bogus. A legit company won’t give u the hard time I had when I wanted to to cancel, it seems to me, they want to take as much money from people as possible, deny all claims, and run away with the money before they go out of business.