Let me preface this with the statement that my personal experience with American Airlines has always been as pleasant as possible. I’ve only flown first class once and that was when I got on a standby flight and the only seat they had was first class. I did not turn this down.
Anyway, according to this article, an American Airlines flight attendant named Helen went postal on a passenger who asked for orange juice. She allegedly was acting very strange and agitated toward other first-class passengers. I’m interested to know what becomes of this one.
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I’ll be sure to never ask for OJ if I ever fly first class.