I was perusing the news and I came across an article from the OC Register telling about a 10-year old girl dying of vascular cancer. Her last wish was to see the Pixar movie “UP”, which is only in theaters at this time. The family was trying to get a wheel chair delivered from hospice, but it didn’t come in time for her to go to the theater to see the movie. By that time, she was too ill to leave the house.
According to the article, a family friend started cold calling Pixar and Disney, but had trouble getting through the automated attendent, which required the caller know the name of who they wanted to talk to. The friend started just guessing at names until she found someone who answered the phone. She explained the situation to the Pixar representatives who agreed to help by sending an employee the next day with an unreleased DVD copy of the movie.
The employee arrived with stuffed animals from the movie and the DVD. After telling some background, they watched the movie. The girl died about 7 hours later.
It would have been easy for Pixar to tell the family that they didn’t have time and sorry, we can’t do anything about it. Instead, they made a dying girl’s dream come true. That’s the type of company I want to patronize.
For more information, please see the article.
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